Trusted by OEM after-sales & service teams at
LABRIE MACHINEX PRODUITS GILBERT VENTUM HEAVY AXIAL PNEUMATICS NORTHFORGE KEEN & FAULDS MERIDIAN CAST
§ 01
How it works
One CAD file becomes a live order link.
No migration project, no IT involvement, no manual cleanup. A file your engineers already export does all the heavy lifting.
01/ Upload
Upload
Upload a STEP file or connect to your 3D CAD system. Origeq converts it on the spot, pulls out the parts list, and lays out the assembly for you — then returns a link you can share.
→ Conversion & parts extraction, automatic→ Zero manual setup or file prep
02/ Share
Share
Email the link, embed it on your site, or paste it into a chat — it stays live. When a customer picks their parts and sends it back, you see exactly what they chose, because the whole selection rides along in the URL.
→ One durable URL per assembly→ Selections travel inside the link
03/ Receive
Receive
An email arrives with part numbers, quantities, and the customer’s details. Open the link and the 3D view loads with their parts already lit up — ready to forward or turn into a quote.
→ A precise request, not a guess→ Parts highlighted, quote-ready
§ 02
The problem
The 3D data already exists. It’s just locked inside engineering.
Every machine you ship is modelled in 3D, down to the last fastener — the clearest possible answer to “which part do I need?” And the people asking can never see it.
Every assembly your company builds lives as a precise 3D model inside your PDM system — accurate, complete, and exactly what a customer would point to to single out the part that failed. But that file never leaves engineering. Your after-sales team can’t open it, and your customers have no path to it at all.
So the request comes in the hard way. A grainy phone photo. “The bracket — the angled one.” Half a serial number worn off the plate, while a production line sits idle. Your team loses hours decoding what the customer actually means, emails stretch across days, and the wrong revision ships often enough to trigger returns, re-orders, and more downtime. Sooner or later, some customers stop waiting and buy the part somewhere else.
Where the hours go
After-sales spends a chunk of every week reverse-engineering vague requests instead of selling parts.
What it costs
A wrong part means a return, a re-order, another shift of downtime — and a margin that quietly disappears.
Who pays for it
The customer remembers the wait. Aftermarket is where loyalty is won or lost, and slow answers send it to a competitor.
300
OEM machinery manufacturer sites we audited
10%
offered a working customer portal for spare-parts requests
90%
were still getting by on email and PDF catalogs
Why the usual fixes don’t hold
Printed parts catalogs fall out of date the moment a revision changes, so customers call anyway. Full enterprise spare-parts platforms solve it on paper, but they run €50,000+, take months of IT work to roll out, and have to be championed from the top. The after-sales manager who actually lives the problem can’t trial one, buy one, or run it without launching a project. None of these tools were built for the people closest to the customer — that’s the gap Origeq closes.
§ 03
The solution
ONE FILE IN · A SHAREABLE ORDER FORM OUT
Engineering has the model. Now after-sales has a way to use it.
Origeq takes the STEP file your engineers already export and turns it into a shareable 3D order form — one your customers use on their own, with no further help from engineering.
Your team keeps working in SolidWorks, Inventor, or whatever they run today. One file comes out. Everything after that lives in after-sales.
No rollout project. No IT tickets. No standing demand on engineering.
● MODEL HC-PK220-A · IDENTIFIED
FIG. 03 · INTERACTIVE
DRAG · SCROLL · DOUBLE-CLICK
§ 04
Pricing
Begin with a single assembly. Scale on your own terms.
Per-assembly pricing an after-sales manager can own outright — no procurement cycle, no IT rollout.
ORIGEQ
€49/mo
Up to 20 assemblies
A shareable 3D link for every assembly. Customers open it, click the part they need, and send a request — you get a clean, structured email.
- ✓ Full 3D viewer with part selection
- ✓ Auto-generated parts list
- ✓ Order requests by email
- ✓ Shareable URL per assembly
- ✓ Files up to 50 MB
MOST POPULAR
CATALOG
€149/mo
60 assemblies · +€50/mo per extra 50
Past 20 assemblies, a pile of links stops scaling. Catalog gives customers something they can actually browse — and your team one place to run it.
- ✓ Everything in Origeq
- ✓ Onboarding call
- ✓ Search by assembly or part number
- ✓ Browsable client-facing catalog
- ✓ Optional client login
- ✓ Analytics & document attachments
- ✓ Batch upload · files up to 100 MB
PORTAL
Custom
Unlimited assemblies
A platform of your own, on your domain, shaped around how your business actually works — built on the data you’ve already uploaded.
- ✓ Everything in Catalog
- ✓ Your domain and branding
- ✓ Client & dealer accounts + order history
- ✓ Install-base management
- ✓ ERP integration
- ✓ Payment system
- ✓ Dedicated support & onboarding
↗
Every assembly you upload to Origeq carries straight through to Catalog and Portal — no re-importing, no rework.
§ 05
Why we built Origeq
We came up through 3D tooling, helping industrial companies squeeze more value out of their CAD data. The same story kept repeating: companies built by engineers, scaling fast, then waking up a decade later to find their customers can no longer figure out which parts they need.
After-sales is where customer loyalty is earned or quietly lost — and most industrial companies still run it on email and PDFs. Origeq is our answer to that.
The Origeq team
Built in Montréal & Trois-Rivières
READY WHEN YOU ARE
Still chasing parts requests through endless email threads?
Upload a single assembly and feel the difference for yourself. Your first 5 assemblies are free.